Frequently Asked Questions
What is The Shades Direct?
The Shades Direct is an edited eyewear store built around clear silhouettes, expressive color, and frames that make everyday styling easier.
How are the collections organized?
Shop by mood: The Essential Edit, Bold Geometry, Coastal Light, and Night Shift. Each collection offers a distinct mix of shape, color, and styling energy.
Are the frames gendered?
No. We organize the collection by design language and fit rather than gender. Review the measurements on each product page for the best match.
What comes with each pair?
Each pair includes the eyewear shown on its product page and a protective pouch unless the listing states otherwise.
How should I clean my frames?
Use a clean microfiber cloth and gentle lens-safe cleaner. Avoid paper towels, abrasive products, and high heat.
Do I need an account to order?
Yes. You must register for and sign in to a customer account before placing an order. An account is required for checkout, order tracking, and managing your purchases.
How can I contact support?
Email hello@theshadesdirect.com with your order number and the email used on your customer account.