Shipping & Returns

01 / Processing and delivery Orders usually leave our fulfillment workflow within 1–3 business days. Processing does not include weekends or U.S. holidays. Delivery timing depends on destination, carrier, and service selected at checkout; estimates are not guarantees. When tracking is available, we send it to the email on the customer account. Please check your shipping address carefully and contact hello@theshadesdirect.com quickly if a correction is needed.

02 / Returns You may request a return within 30 days after delivery. Items must be unworn, undamaged, and returned with the original packaging and included accessories. Contact hello@theshadesdirect.com with your order number and account email before sending anything back; we will provide the return instructions.

03 / Refunds and exclusions After an approved return is received and inspected, the refund is sent to the original payment method. Original shipping charges are not refundable unless required by law. Items marked final sale and items showing wear or damage are not eligible. If an order arrives damaged or incorrect, contact us promptly with photos so we can review it.

KEVIN TRADING LLC The Shades Direct customer care hello@theshadesdirect.com